Privacy policy

Data we collect

We collect various types of information, including:

1. Personal data: such as your name, address, email address, telephone number, and payment details.
2. Usage data: such as your IP address, browser type, visit times, and pages visited.
3. Marketing data: such as your preferences, interests, and responses to marketing campaigns.
   
4. Communication data: such as your interactions via email and SMS marketing campaigns.

Purposes of data processing

We process your personal data for the following purposes:

1. Order processing: To process orders, deliver products, and receive payments.
2. Customer service: To answer questions and provide support.
3. Marketing:
   
• Email marketing: Sending newsletters, offers, and updates via Klaviyo.
• SMS marketing: Sending personalized offers, reminders, and updates via Klaviyo.
• Personalized advertisements via platforms such as Meta (Facebook and Instagram).
4. Service improvement: To analyze and improve our website and customer experience.
   

Use of data for email and SMS marketing

We use Klaviyo to carry out email and SMS marketing campaigns. This includes:

• Collecting contact details and preferences to tailor messages.
• Monitoring your interactions (e.g., opening emails, clicking on links) to improve our marketing efforts.
  
• Sending notifications about products, offers, or other relevant updates.

You can unsubscribe from these messages at any time via the unsubscribe link in emails or by replying “STOP” to SMS messages.

Legal basis for processing

We process your data based on the following legal grounds:

1. Consent: For sending email and SMS marketing messages.
   
2. Performance of a contract: To process your orders and deliver products.
3. Legal obligation: To comply with legal requirements.
4. Legitimate interest: To improve our services and marketing activities.

Retention period

We do not retain your personal data for longer than is necessary for the purposes for which it was collected, unless otherwise required by law.

Your rights

You have various rights with regard to your personal data:

1. Right of access: You can request to see what data we hold about you.
2. Right to rectification: You can have incorrect data corrected.
3. Right to erasure: You can request that your data be deleted.
4. Right to restriction of processing: You can request that the processing of your data be restricted.
   
5. Right to object: You can object to the processing of your data.
6. Right to data portability: You can request that your data be transferred to another party.

Please contact our customer service to exercise any of these rights.

Data security

We take appropriate technical and organizational measures to protect your data against loss, theft, and unauthorized access.

Sharing data with third parties

We only share your personal data with third parties when this is necessary for the performance of our services or when we are legally obliged to do so. Third parties with whom we collaborate include:

• Klaviyo: For email and SMS marketing.
• Delivery services: For delivering your orders.
• Payment processors: For processing payments.
  

Cookies and similar technologies

We use cookies and similar technologies to improve the functionality of our website and to display personalized advertisements. For more information, please consult our Cookie Policy.

Changes to the privacy policy

We reserve the right to change this privacy policy. The most recent version will always be available on our website. By using our services after changes have been made, you agree to the amended terms.

Contact

If you have any questions or comments about our privacy policy, please contact our customer service at info@comfisox.nl

This privacy policy was last updated on April 29, 2025